Refund policy

Return & Refund Policy

Last Updated: [4 July 2026]

At [Khushit], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [7 DAYS] of receiving your order.

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, tags, accessories, manuals, and free gifts (if applicable).

  • Include proof of purchase, such as your order confirmation or invoice.

We reserve the right to decline returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personal care and hygiene products

  • Perishable goods

  • Customized or personalized products

  • Gift cards

  • Digital products or downloadable content

  • Products marked as "Final Sale" or "Non-Returnable" on the product page

3. How to Request a Return

To initiate a return:

  1. Contact our support team at [vasudeventerprises14@gmail.com] within [7 DAYS] of receiving your order.

  2. Provide your order number and a brief description of the reason for the return.

  3. If applicable, include clear photos or videos showing the issue.

  4. Our team will review your request and provide return instructions if your request is approved.

Please do not return any item without receiving return authorization from us.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within [2 DAYS] of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photographs or videos of the product

  • Photos of the packaging (if applicable)

Once verified, we will arrange a replacement, exchange, or refund, depending on product availability and the nature of the issue.

5. Exchange Policy

If you would like to exchange an item for the same product due to damage, defects, or sizing (where applicable), please contact us at [vasudeventerprises14@gmail.com].

Exchanges are subject to:

  • Product availability

  • Verification of the returned item

  • Compliance with this policy

If an exchange is not possible, we may offer a refund or store credit, as appropriate.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed using your original payment method whenever possible.

  • Refunds are generally processed within [5-7 days] after approval.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges, gift wrapping fees, or other service charges may not be refundable unless required by applicable law or due to our error.

7. Return Shipping Costs

If the return is due to:

Our Error (Damaged, Defective, or Incorrect Product):

  • We will bear the return shipping cost or arrange a pickup where available.

Customer Preference (e.g., Changed Mind, Wrong Item Ordered):

  • The customer may be responsible for return shipping charges unless otherwise stated.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items without tracking.

8. Order Cancellations

Orders may be cancelled before they are shipped by contacting us as soon as possible.

Once an order has been shipped, it cannot be cancelled and must follow the return process described in this policy, where applicable.

9. Refund Exceptions

Refunds may be refused if:

  • The returned product shows signs of use or damage caused after delivery.

  • Parts, accessories, manuals, or packaging are missing.

  • The return request is made after the allowed return period.

  • The product falls under the non-returnable category listed above.

10. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Store Name: [Khushit]

Email: [vasudeventerprises14@gmail.com]

Business Address: [New delhi]

Phone: [9625972298]

Our customer support team will be happy to assist you and work toward a fair resolution.